FREQUENTLY ASKED QUESTIONS
Yes.
We make every effort to ensure that the product you receive matches the product shown in the pictures. However, slight variations in color, texture, or appearance may occur due to lighting, photography, and differences in screen settings.
Your sales receipt is available in your order confirmation email after your order is successfully placed. If you have an account, you can also view your receipt from My Account → Orders → Order Details.
If you cannot find your receipt, please contact our customer support team
contact@promakely.com
with your order number, and we will assist you.
To request a return, please contact our customer support team with your order number, an unpacking video, and the reason for the return. If required, please provide photos or other details about the product. Without an unpacking video your request may not be approved.
Once your request is reviewed and approved, we will provide instructions for returning the product. Please ensure the item is returned in accordance with our Return & Exchange Policy, including any applicable condition and packaging requirements.
After we receive and inspect the returned item, we will process the applicable replacement, exchange, or refund according to our policy.
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We deliver orders to addresses within our available delivery areas. During checkout, enter your complete delivery address to see whether delivery is available to your location and any applicable shipping charges.
Please make sure your name, phone number, and delivery address are correct to avoid delays.
You can contact our customer support team through the contact email
support@shop.promakely.com
